Delete inside the app
- Open My Creations, then Settings.
- Choose Delete Account and read what will be removed.
- Choose Delete my account and confirm the irreversible action.
- Keep the request screen open until the server confirms it. If the request fails, use Retry deletion request.
- Once you see Account closed or Account deleted, you can choose Start a new guest account. You do not need to keep the screen open while old content is removed in the background.
For a single creation, open its result and use More → Delete Video. Deleting the app from your phone alone does not submit a server-side account deletion request.
If you cannot access the app
Email firatcanbozkurt@icloud.com with the subject “DanceFizz account deletion”. You can also write to Fırat Can Bozkurt, Ahi Mesut Mh. 1904 Cd. 20B Blok No:32 Merkez Sitesi, Etimesgut/Ankara.
Explain that you cannot access the guest installation, provide relevant creation or purchase references you already have, and say what you want deleted. We may need proportionate evidence of ownership. A store order alone may not identify every guest account, and we cannot promise recovery of an account after its device credential is lost. Do not send your guest secret, Apple password, full card number or unnecessary photos.
What account deletion removes
Account access is revoked when the request is accepted. Background cleanup removes the account’s incoming and accepted photo copies, generated videos and thumbnails, and personal creation/upload/quote records from DanceFizz’s active storage. It also requests deletion of the RevenueCat customer and removes its identity mappings.
The old account’s media and history cannot be recovered. The app retains a restricted credential in secure device storage so that a new guest account can recover eligible remaining credits from retained financial records. This does not reopen the old account, restore its content or duplicate a purchase. Recovery depends on the credential surviving; it is not guaranteed on another device, after a device or secure-storage wipe, or for older versions that discarded it. Photos or videos already saved to your device, shared to another service or copied by another person stay outside this cleanup. Your Apple purchase record and Apple Account are not deleted.
Timing and retained records
Cleanup runs asynchronously. Previously issued upload links must expire, and processing or unresolved generation jobs must settle before final completion. An Account closed confirmation means the request was accepted, not that every copy has already been erased. Starting a new guest account does not cancel the cleanup. We do not promise instant deletion.
Limited transaction, credit, deletion-status and security records remain for payment integrity, refund handling, fraud prevention and eligible credit recovery. These limited records are currently kept without a fixed deletion date; contact us about retention or an applicable erasure request. Operational logs have one-month retention. Backups and records held by Apple, RevenueCat, Meta and AI providers follow separate lifecycles; we cannot promise immediate removal of all provider copies. See retention details.
Cancel subscriptions separately
Deletion does not stop an Apple subscription. Use Manage Apple subscriptions or iPhone Settings → your name → Subscriptions. You may request account deletion immediately whether or not you cancel first.
Deleting an account does not automatically request a refund. Use Apple’s refund service for a store purchase issue, subject to applicable consumer rights.