Contact DanceFizz
Support and privacy email: firatcanbozkurt@icloud.com. Operator: Fırat Can Bozkurt. Business correspondence: Ahi Mesut Mh. 1904 Cd. 20B Blok No:32 Merkez Sitesi, Etimesgut/Ankara.
When contacting support, include your app version, device model, the template name and a short description of the problem. For purchase issues, include the purchase date and Apple order reference. Never send passwords, guest credentials or full payment-card information.
Manage or cancel a subscription
In DanceFizz, open My Creations → Settings → Manage Subscription. Alternatively, open iPhone Settings → your name → Subscriptions, or Apple’s subscription management. Apple displays your renewal and cancellation options.
Deleting the app or guest account does not cancel billing. You can cancel separately and still request deletion immediately. Ordinary subscription credits expire with each paid period. Purchased pack credits and credits returned for a confirmed failed generation do not expire and remain usable after Pro ends; neither extends Pro access.
Restore purchases and missing credits
Open My Creations → Settings → Restore Purchases using the Apple Account that made the purchase. The app checks eligible purchases and refreshes the server balance. Restore does not give the same credits twice, merge creation history, or recreate spent consumable credits.
If a purchase is pending, use Check purchase and allow reconciliation to complete before trying again. Contact support about a missing balance. Request an Apple refund at Report a Problem. See the purchase terms.
After reinstalling or deleting an account
If the secure credential remains on the same iPhone after reinstalling, DanceFizz can reconnect to your wallet. After in-app account deletion, choose Start a new guest account when the app confirms the old account is closed. The app can use its retained recovery credential to recover eligible remaining credits. Your deleted photos, videos and creation history are not restored.
Recovery depends on that credential surviving. It is not guaranteed on another device, after a device or secure-storage wipe, or after deletion in an older app version that discarded it. Restore Purchases can check an eligible subscription, but an Apple receipt for a completed consumable pack alone cannot reconstruct a lost guest balance. Contact support if credits are missing; do not buy the pack again just to recover them.
Generation problems
Use a clear photo of one adult whose likeness you have permission to animate. Results vary. An AI result can contain visual artifacts; no particular likeness or movement is guaranteed.
If a job is taking longer, check My Creations and your connection. Do not repeatedly submit the same generation. A pending job holds its reserved credits until the outcome is known. Credits returned for a confirmed failed generation do not expire and remain usable after Pro ends. A new request can spend additional credits.
Generated videos are available for 30 days. Save a copy before that period ends.
Change tracking permission
Open iPhone Settings → Privacy & Security → Tracking to change DanceFizz’s permission if listed, then reopen DanceFizz so it can synchronize the change. Declining tracking does not prevent purchases or use of the app. Renewal-event forwarding uses the permission status last synchronized with RevenueCat. See advertising measurement and your choice for what is shared with Meta and how to request deletion of previously shared information.
Privacy, deletion and misuse reports
Read the Privacy Policy or follow the account deletion instructions. To report misuse of your likeness or rights, describe the issue and provide a content reference where possible. Avoid attaching sensitive images unless they are necessary and support provides an appropriate way to send them.